Shipping and Returns

Shipping Policy:

All orders are shipped via FedEx. PO Box and APO addresses are not accepted at this time.

Most orders will be shipped out within 10-15 business days after payment has been received, but may take up to 5 weeks for certain products. A tracking number will be provided to our customers by email and on all orders placed through our website. It is the responsibility of our customers to track their shipments and be on the lookout for their order to arrive.

If your order is not received in reasonable time, please notify us within 10-15 days after shipment so that we can investigate and provide a solution.  We cannot be held responsible for lost orders if we are not notified within 15 days of the order shipping from our warehouse.

Business/Handling Days

Please note that weekends are not considered business days.  If your order is placed on Saturday, Sunday or a Holiday, the first handling day will be the next business day. 

Stock Outs

In the event that a product is sold out before the completion of an order, the order will be shipped to the customer as soon as that product is available.  In the event that the item will not be available in a reasonable amount of time, the customer will be notified and offered a refund or option to backorder their product order.

Free Shipping Terms and Conditions

We offer Free Shipping to our customers only to the lower 48 United States.  Your order will be sent via a major carrier offering ground shipping. Please make sure the address provided can receive shipments from all major carriers.  Your order will be sent with NO signature required.

Shipping to Alaska, Hawaii and US Territories

We are not shipping orders to these locations at this time.

Local Pickup

Local Pickup is not available

3rd Party Shipping / Billing

We do not allow customers to ship using their own shipping account number.

Shipper undeliverable Returns

If a package is returned due to refusal of shipment or undeliverable address, you will be notified when it is received by our warehouse. For reshipment of this package you will be required to submit a payment for the original shipping charges and applicable new shipping charges.

Wrong Address Charges

A $15.00 fee may apply for an incorrect shipping address. When an address is incorrect our shipping carriers will charge a fee for locating the correct address so that the package can be delivered.  This charge will be passed on to our customer.  This is a rare occurrence and we will attempt to contact the customer before the package ships if the address appears incorrect.

Package lost due to Incorrect Address

If your package is lost due to an incorrect address and the package is not recoverable, we cannot be held responsible.  We will need to place another full charge order if you want the order shipped to the correct address.  We cannot issue refunds for address mistakes that are not in our control.

Damage Claims

Please inspect your package thoroughly upon receiving it, any damage claims must be filed by emailing within 72 hours. Be sure to include: (1) 1-3 pictures (no bigger than 600x400 pixels) showing the damage sustained to the product and box and (2) name, email address, and item number from the original purchase. Filing a timely claim and providing the necessary information will guarantee that you receive a fast resolution to an unfortunate situation.  Please retain all packaging material and the original box in case the carrier needs to inspect the condition of the package.

Return Policy

Thank you for purchasing our product.

Please check and verify that your Roll-N-Lock product has been received in good condition. If your product has been damaged in shipping, a damage report must be reported within 3 business days of receipt. If a damaged item is reported after 3 business days, Roll-N-Lock cannot settle any shipping damage dispute.

In the event of a product return, please refer to and contact the company from where you made your original purchase; however, in the event of a product warranty claim, please reach out to us directly. Please note, only products purchased directly from Roll-N-Lock, or this website can be returned to us directly.

If you've decided to return an item to us, you'll need a Return Merchandise Authorization Number (RMA#). All returns require an RMA# for us to accept shipment of your item(s). To obtain an RMA#, please call our Customer Service Department at 800-952-7655,  Monday thru Friday, 8 am to 5 pm Eastern Time. Or, you can obtain an RMA# by contacting our team via email using our [contact us link] information noted below.  Any returns without a valid return authorization number will not be accepted and will be returned to the shipper.  Please write the return authorization number below our return address on the exterior of the box.

Roll-N-Lock has a limited warranty on all products which covers the manufacture’s defects in materials or workmanship. For any return due to a manufacturing defect or because of our error, Roll-N-Lock will absorb all return shipping costs. Our Customer Service team will provide a prepaid shipping label to have the product picked up and returned to our facility, at our expense. Items returned for any other reason(s) will not be provided with a pre-paid freight return label and would be the responsibility of the customer/purchaser. Examples of these instances include "changed my mind," "did not like the product" or "ordered the incorrect product". In these instances, return shipping costs will be the responsibility of and must be prepaid, by the customer.

All products must be returned in new, unused condition in their original box and original packaging. Refunds will be given on merchandise returned in the same manner as originally charged within 5 business days of receipt. We do not accept C.O.D. returns.

ALL products must be returned to:

915 S Dixie Hwy
Pompano Beach, FL 33060