Shipping and Returns
All orders are shipped via FedEx. PO Box and APO addresses are not accepted at this time.
Most orders will be shipped out within 10-15 business days after payment has been received, but may take up to 5 weeks for certain products. A tracking number will be provided to our customers by email and on all orders placed through our website. It is the responsibility of our customers to track their shipments and be on the lookout for their order to arrive.
If your order is not received in reasonable time, please notify us within 10-15 days after shipment so that we can investigate and provide a solution. We cannot be held responsible for lost orders if we are not notified within 15 days of the order shipping from our warehouse.
Please note that weekends are not considered business days. If your order is placed on Saturday, Sunday or a Holiday, the first handling day will be the next business day.
In the event that a product is sold out before the completion of an order, the order will be shipped to the customer as soon as that product is available. In the event that the item will not be available in a reasonable amount of time, the customer will be notified and offered a refund or option to backorder their product order.
Free Shipping Terms and Conditions
We offer Free Shipping to our customers only to the lower 48 United States. Your order will be sent via a major carrier offering ground shipping. Please make sure the address provided can receive shipments from all major carriers. Your order will be sent with NO signature required.
Shipping to Alaska, Hawaii and US Territories
We are not shipping orders to these locations at this time.
Local Pickup is not available
3rd Party Shipping / Billing
We do not allow customers to ship using their own shipping account number.
Shipper undeliverable Returns
If a package is returned due to refusal of shipment or undeliverable address, you will be notified when it is received by our warehouse. For reshipment of this package you will be required to submit a payment for the original shipping charges and applicable new shipping charges.
Wrong Address Charges
A $15.00 fee may apply for an incorrect shipping address. When an address is incorrect our shipping carriers will charge a fee for locating the correct address so that the package can be delivered. This charge will be passed on to our customer. This is a rare occurrence and we will attempt to contact the customer before the package ships if the address appears incorrect.
Package lost due to Incorrect Address
If your package is lost due to an incorrect address and the package is not recoverable, we cannot be held responsible. We will need to place another full charge order if you want the order shipped to the correct address. We cannot issue refunds for address mistakes that are not in our control.
Please inspect your package thoroughly upon receiving it, any damage claims must be filed by emailing within 72 hours. Be sure to include: (1) 1-3 pictures (no bigger than 600x400 pixels) showing the damage sustained to the product and box and (2) name, email address, and item number from the original purchase. Filing a timely claim and providing the necessary information will guarantee that you receive a fast resolution to an unfortunate situation. Please retain all packaging material and the original box in case the carrier needs to inspect the condition of the package.
Only our representatives may issue a Return Authorization and RMA # which will be sent via e-mail and must be attached and be visible on the parcel upon its return. All other parcels will be refused. All return requests must be made within 30 days of the original delivery of the product. Return requests that occur after 30 days of receipt will not be accepted. Return/Exchange shipping cost for incorrect orders, including the wrong part number, is the customer’s responsibility.
If you have attempted to install your Roll-N-Lock product, or any Roll-N-Lock product has already been installed on your vehicle, Roll-N-Lock will not accept any return. All Roll-N-Lock items have to be returned unused, in the same packaging in which they were originally received with all labels and packing materials included.
In the event, you decide you do not want the Roll-N-Lock product you have purchased and it has not been installed and is still in the original packaging, you have the option to return the product at your expense. Roll-N-Lock will charge a 15% restocking fee for all such items being returned to stock.